Bluheeler pinpoints problems and can respond automatically to enhance security, streamline support, and improve the overall end-user experience.
An always-available technical support team provides comprehensive, senior-level incident support. Requesting support via phone or ticket is effortless. There are no limits to the number of support calls and tickets. Certified, experienced, full-time specialists, who understand business needs, support users 24/7. We have two simple aims: to provide quick, no-escalation-required resolutions and a personalized experience.
Development specialists within Bluheeler seek to create the necessary components to automate routine or essential tasks such as specific software installs, monitoring tools, and remediation scripts. The ability for Bluheeler to automatically detect or resolve an issue before it becomes service impacting gets continually stronger with time. When the Bluheeler support team solves a problem and creates automation, the team can leverage the opportunity to push the solution to all end-user devices where the situation applies.
Bluheeler monitors real-time performance and is aware of low disk space, high CPU, low memory, and network latency, among others. Knowing about issues before they become disruptive to your business is essential. When an individual device's support is necessary, the support team can perform preliminary troubleshooting and even provide resolution without interrupting end-user productivity. When full remote access is required, users can maintain privacy and ensure visibility when the support team requests to connect.
Bluheeler audits the inventory of hardware and software installed on a device and tracks any changes in the changelog. Bluheeler can deliver an in-depth understanding of the technology environment with an array of reporting and audit features. Historical data uncovers trends in performance to help in finding patterns for effective troubleshooting.
Bluheeler analysts will quickly identify performance bottlenecks, understand which network services are used the most, and see if the server is causing any problems or if the network itself is at fault. Automated monitoring serves up network infrastructure alerts, and ongoing device configuration backups reduce risk.
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